Frequently Asked Questions

Find answers to common questions about using SwapNSell to swap and resell items.

Getting Started

What is SwapNSell?

SwapNSell is a community-driven online marketplace for swapping and reselling used items, allowing users to browse, offer, and trade items within organized categories.

Visit our website at: swapnsellz.com

How do I browse items?

You can use the "Browse Items" or "Browse All Products" feature, and filter by category, price range, item type (for sale / for swap) and location.

Browse Items Now

Do I need to register?

Yes — to manage listings, track swaps, receive offers/messages, and save favorites you need to login or register.

Transactions & Swaps

How do I make a swap offer?

On an item's page, you can make a swap offer: describe the item you are offering, upload an image, and send the offer through the site.

To get started:

  1. Find an item you want to swap for
  2. Click "Make Swap Offer" button
  3. Describe your item and upload photos
  4. Submit your offer to the item owner

What happens after I make an offer?

The item owner will receive your offer and can:

  • Accept your swap offer
  • Decline your offer
  • Make a counter-offer
  • Message you to discuss details

You'll be notified via email or in-platform notifications when there's an update to your offer.

Safety & Security

What safety tips should I follow?

Because SwapNSell involves interacting with other users and swapping/reselling items, it's wise to follow safety guidelines. Here are common recommended safety practices:

  • Meet in public, well-lit places when exchanging items (avoid secluded or poorly lit areas)
  • Inspect the item thoroughly before agreeing to swap or purchase — ensure it matches the listing's description and photos
  • Do not share unnecessary personal or financial information with other users
  • Use the platform's messaging/contact system rather than external contact until you trust the other party
  • Be cautious of deals that seem "too good to be true" — verify first
View Complete Safety Tips

What items are prohibited on SwapNSell?

SwapNSell prohibits items that are illegal, dangerous, or violate our community guidelines, including:

  • Illegal substances or drugs
  • Weapons or firearms
  • Stolen property
  • Counterfeit goods
  • Adult content
  • Live animals
  • Hazardous materials

See our Terms of Service for complete list of prohibited items.

Support & Contact

How can I contact support?

You can contact support via:

Office Address

35 Akinlabake, Oworonshoki, Lagos State, Nigeria

What are your business hours?

Our support team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM (WAT)
  • Saturday: 10:00 AM - 4:00 PM (WAT)
  • Sunday: Closed (Emergency support only)

For urgent matters outside business hours, email will be responded to within 24 hours.

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