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Our Commitment to Privacy
At SwapNSell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.
We believe in transparency, user control, and data minimization. We collect only the information necessary to provide our services and give you meaningful choices about how your data is used.
Information We Collect
Personal Information
Account Information
Name, email address, phone number, password, profile picture, and verification documents.
Location Data
General location (city/region) for matching with nearby users, precise location only with your consent.
Payment Information
Payment method details processed securely through third-party payment processors.
Communication Data
Messages sent through our platform, support requests, and feedback.
Automatically Collected Information
How We Use Your Information
Primary Uses
Service Provision
Provide and maintain our marketplace platform, process transactions, and facilitate communication between users.
Personalization
Customize your experience, recommend relevant items, and improve search results.
Safety and Security
Verify user identities, prevent fraud, and ensure platform safety through monitoring and analysis.
Communication
Send important updates, transaction notifications, and respond to your inquiries.
Your Privacy Rights
Depending on your location, you may have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal data | Contact our privacy team |
| Correction | Update inaccurate information | Account settings or contact us |
| Deletion | Request removal of your data | Account deletion or contact us |
| Portability | Receive data in machine-readable format | Contact our privacy team |
| Restriction | Limit how we use your data | Contact our privacy team |
| Objection | Object to certain processing activities | Contact our privacy team |
Data Security
Security Measures
In the event of a data breach that affects your personal information, we will notify you promptly and in accordance with applicable laws.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Contact
Data Protection Officer
If you are located in the EU or other regions with specific privacy regulations, you may also contact our Data Protection Officer directly at dpo@swapnsellz.com.
Response Time
We will respond to privacy inquiries within 30 days of receipt, unless additional time is required to provide a comprehensive response.
Acknowledgment
By using SwapNSell, you acknowledge that you have read and understood this Privacy Policy.